Refund Policy
All Sooperfine products are backed with after-sales service. All goods sold are non-refundable. You may contact Sooperfine’s customer service centre to attend to all your queries.
Specific handling situations run as follows:
| State of Order | Problem of order | Needed Material | How to Handle |
|---|---|---|---|
| Haven’t received the product | Haven’t received the product | The order number of the product you’ve received | After checking out the situation, we’ll resend you the product as quickly as we can
|
| Have received the product | Wrong product | The pictures of the product you’ve received | After checking out the situation, we will send you the correct product and you can keep the product we delivered.
|
| Wrong quantity | The pictures of the product you’ve received | After checking out the situation, we’ll resend you the missing quantity without any charges.
| |
| Broken product | The pictures of the broken product you’ve received | After checking out the situation, we’ll exchange and deliver the new product without any charges
| |
| Bad quality of the product | Effective proof of the problems about the product (pictures, videos, etc.) | After checking out the situation, we’ll exchange and deliver the new product without any charges
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