Refund Policy

All Sooperfine products are backed with after-sales service. All goods sold are non-refundable. You may contact Sooperfine’s customer service centre to attend to all your queries.

Specific handling situations run as follows:

State of Order Problem of orderNeeded Material How to Handle
Haven’t received the product Haven’t received the product The order number of the product you’ve received After checking out the situation, we’ll resend you the product as quickly as we can

Have received the product Wrong product The pictures of the product you’ve received After checking out the situation, we will send you the correct product and you can keep the product we delivered.

 Wrong quantity The pictures of the product you’ve received After checking out the situation, we’ll resend you the missing quantity without any charges.
 Broken product The pictures of the broken product you’ve received After checking out the situation, we’ll exchange and deliver the new product without any charges
 Bad quality of the product Effective proof of the problems about the product (pictures, videos, etc.) After checking out the situation, we’ll exchange and deliver the new product without any charges